Frequently Asked Questions

Questions About Making Online Payments

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  • Have you received my payment?

  • Am I able to make a payment by phone?

  • What is my outstanding payment balance or amount due?

  • Why did I receive a late fee?

  • Can I make my payment at a Veritex Bank?

  • I inadvertently paid more than I should have. How do I get a refund?

  • Where should I mail my payment?